Returns, Refunds & Cancellations

All Sales Final

Unless otherwise stated in writing, all sales made through RicardoJPosada.com or Ricardo J. Posada LLC are final.

Returns, refunds, and exchanges are not accepted for change of mind, incorrect size or color selection, personal preference, unwanted items, personalized or monogrammed merchandise, custom embroidery, custom digitization, special-order merchandise, or made-to-order merchandise.

Customers are responsible for reviewing product descriptions, dimensions, colors, quantities, spelling, initials, design selections, placement requests, shipping information, and other order details before completing or approving an order.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or materially different from what was ordered, please contact us promptly with your order number and clear photographs of the item, packaging, and shipping box.

Please retain all original packaging until the matter has been resolved.

Eligible claims will be reviewed individually. Depending on the circumstances, Ricardo J. Posada LLC may provide a replacement, refund, or other appropriate resolution.

Shipping Damage & Carrier Claims

If an item is damaged in transit, Ricardo J. Posada LLC may submit a claim directly with the shipping carrier, including UPS, on the customer’s behalf.

Customers may be asked to provide photographs, packaging details, or other information required by the carrier. Please do not discard the item or original packaging until the claim has been resolved.

Cancellations

Orders may only be cancelled before processing, production, customization, or supplier fulfillment has begun.

Once an order has entered production, been personalized, been submitted to a supplier for fulfillment, or shipped, it cannot be cancelled.

Any approved cancellation may be subject to non-refundable costs already incurred in connection with the order.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Original shipping charges and other non-recoverable costs may be non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible for reimbursement.

Need to make a claim?

Please contact Ricardo@ricardojposada.com with your order number and, if applicable, photographs of the item, packaging, and shipping box.